On-line
Services

On-line directed path complaint filing service

Instructions on how to file a complaint on-line

Documents that you will need to have in your possession before filing a complaint

If possible, have on hand a pay sheet, the details of your hours worked, your record of employment or your tax slips (T4 or Relevé 1).

Time limits for filing of a complaint

For each page of the path, you have 25 minutes to enter your information. After this time limit, the on-line service will automatically terminate the session.
Depending on the type of complaint, the time limits to file a complaint vary from 45 days to two years from the date of the event in question. We recommend that you file your complaint as soon as possible in order not to lose your rights.

Saving the complaint filing path

The information entered in your on-line complaint may be saved at any time on your personal computer by clicking on the "Save" icon. The information is encrypted in a compressed file (zip).
Please note that if you change the name of the file or if you modify its content, it will be impossible for you to resume the path.

Assistance and confidentiality

If you encounter difficulties when using this on-line service or if your case is not covered, please call us toll free at 1 844 838-0808.
The service is available from 8 a.m. to 5 p.m. from Monday to Friday, except on statutory holidays. To obtain contact information for the service at any time, click on "To Contact Us" in the strip at the top of the page.Confidentiality Policy, we undertake to respect the confidential nature of any personal information sent to us.

Navigation instructions

Please note that all fields identified by a red asterisk () must be completed.
To move around in the complaint filing path, be sure to only use the buttons represented by the following icons and not those of your browser:

Display a previous page of the path
Go to the next page of the path

Mobile devices

The on-line complaints service is not optimized for mobile devices such as tablet computers and smartphones. You may experience difficulty in submitting your complaint with this type of device. To ensure the proper operation of the service, we strongly recommend that you use a computer. Please note that the Commission is not liable for any damage and inconvenience stemming from the use of a mobile device to submit a complaint on-line.

Resumption of the complaint filing path

If you have already saved this on-line complaint path in your personal files on your computer, do you wish to resume at the spot where you last left off?

Yes No